足球投注

消费遇纠纷,该举报还是该投诉?这6类投诉市场监管部门不予受理

五天的假期,各位买买买的是否很畅快?其实,平时一些小伙伴在消费的过程中,也会或多或少遇到一些纠纷或难题。遇到这样的情况,足球投注可能都会想到通过12315电话或者平台进行投诉或者举报。

neime,wentilaile,daodishenmexingweishitousu?shenmexingweishijubao?shichangjianguanlingyutousujubaodeshoulifanweiyoushishenmeni?guojiashichangjianduguanlizongjufabude《shichangjianduguanlitousujubaochulizanxingbanfa》(yixiajiancheng《banfa》),yu2020nian1yue1rikaishizhengshishixing。

zhenduidajiaguanzhuderedian,shichangjianguanzongjuwangjiansifuzerenjinxinglejiedu。

Q投诉和举报有什么区别?

A投诉是消费者为生活消费需要购买、使用商品或者接受足球投注,与经营者发生消费者权益争议,请求市场监管部门解决该争议的行为,通俗说就是消费者要求市场监管部门解决修理、更换、退货、退款、赔偿损失等自身的民事诉求;

jubaozeshiziranren、farenhuozheqitazuzhixiangshichangjianguanbumenfanyingjingyingzheshexianweifanshichangjianguanfalvfaguiguizhangxiansuodexingwei,yejiushirenherendoukeyiyaoqiushichangjianguanbumenchachuweifaxingwei。

Q有哪些渠道可以向市场监管部门提出投诉举报?

A《办法》与12315“五线合一”同步推进,专门规定市场监管部门应当畅通全国12315平台、12315专用电话等投诉举报接收渠道。当前,12315“五线合一”已经基本完成,绝大多数地区实现12315“一号对外”,全国12315平台已经上线运行,并支持网页、APP、微信、支付宝、百度等多种便捷的登录方式,与全国企业法人库关联,消费者可以随时随地向任何一家企业在线提出投诉举报,并直达属地市场监管部门在线受理和反馈。

足球投注xuyaotixingdeshi,weileguifantousujubaoqudao、quebaojishigaoxiaochuzhi,《banfa》guidinggongzhongxuyaotongguoshichangjianguanbumengongbudehulianwang、dianhua、chuanzhen、youjidizhi、chuangkoudengqudaotichutousujubao。

Q想投诉举报,应该找谁?

A《办法》规定投诉由被投诉人实际经营地或者住所地县级市场监管部门处理。

足球投注tongshikaolvdaodianzishangwuhuodongdeteshuxing,duidianzishangwupingtaijingyingzheyijitongguozijianwangzhan、qitawangluozuqiutouzhuxiaoshoushangpinhuozhetigongzuqiutouzhudedianzishangwujingyingzhedetousu,yejiushidajiatongchangshuode“ziying”yetai,youqizhusuodixianjishichangjianguanbumenchuli;duipingtaineijingyingzhedetousu,yejiushi“disanfang”yetai,youqishijijingyingdihuozhepingtaijingyingzhezhusuodixianjishichangjianguanbumenchuli,xiaofeizhekeyigenjuzishenfangbianxuanzeqiyi。

duitongyitousu,lianggeyishangshichangjianguanbumenjunyouquanchulide,youxianshoudaotousudeshichangjianguanbumenchuli。

Q如果想投诉,需要提供哪些材料?

A《办法》规定了投诉应当提供的材料: (1)投诉人的姓名、电话号码、通讯地址;(2)被投诉人的名称(姓名)、地址;(3)具体的投诉请求以及消费者权益争议事实。

tongshi,xiaofeizheweihuzishenquanyiyexuyaochengdanyingyoudezhuyiyiwuhejuzhengzeren。

Q哪些投诉是不予受理的范围?

A《办法》明确了以下投诉不予受理:

足球投注(1)bushuyushichangjianguanbumenzhize,huozhebenjiguanbujuyouchuliquanxiande;

足球投注(2)fayuan、zhongcaijigou、shichangjianguanbumenhuozheqitaxingzhengjiguan、xiaofeizhexiehuihuozheyifachenglideqitadiaojiezuzhiyijingshoulihuozhechulide;

(3)bushiweishenghuoxiaofeixuyaogoumai、shiyongshangpinhuozhejieshouzuqiutouzhu,huozhebunengzhengmingyubeitousurenzhijiancunzaixiaofeizhequanyizhengyide;

(4)tousurenzhidaohuozheyingdangzhidaozijiquanyishoudaobeitousurenqinhaizhiriqichaoguosanniande;

(5)weitigongfadingtousucailiaode;

(6)qitafadingqingxing。

Q举报违法行为可能会有担心顾虑,《办法》在鼓励支持举报方面有什么措施吗?

A鼓励支持一切组织和个人依法向市场监管部门反映涉嫌违反市场监管法律法规规章的行为。

足球投注《banfa》zhuyaoyouyixiajixiangcuoshi:

yishiyunxunimingjubao。zhiyaonenggoutigongshexianweifaxingweidejutixiansuo,bingduijubaoneirongdezhenshixingfuze,jubaorenkeyibutigongzijidexingming、zhuzhi、lianxifangshi。dangran,duiyunimingjubaoren,shichangjianguanbumenjiuwufagaozhishifoulianle,ruguonimingjubaorenshenqingjubaojiangli,yeyaoanzhaozhuanmendeguidinglaibanli。

足球投注ershiluoshijubaojianglizhidu。falvfaguiguizhangguidingyingdangduijubaorenshixingjianglide,shichangjianguanbumenyingdangyuyijiangli;gulijingyingzheneiburenyuanyifajubaojingyingzheshexianweifanshichangjianguanfalvfaguiguizhangdexingwei。tongshi,jubaojianglizhidujiangyouzhuanmendeguifanxingwenjianlaidiaozheng。

sanshiqianghuaduijubaorendebaohulidu。guidingshichangjianguanbumenyingdangduijubaorendexinxiyuyibaomi,budejiangjubaorengerenxinxi、jubaobanliqingkuangdengxielujibeijubaorenhuozheyubanlijubaogongzuowuguanderenyuan。

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